Shipping policy
SHIPPING POLICY
Last updated: September 2026
At Comfy Cozy Co., we want shipping to be straightforward and easy to understand. This policy explains how orders are processed, shipped, tracked, and delivered.
ORDER PROCESSING
After you place an order, it must be processed before it ships.
Processing times can vary depending on the item, supplier, warehouse location, inventory availability, weekends, holidays, and other fulfillment factors.
Once an order has entered fulfillment, we may not be able to change or cancel it.
If you need to request an address change or cancellation, contact us as soon as possible at:
support@comfycozyco.com
We cannot guarantee that changes can be made after processing has begun.
SHIPPING COSTS
Available shipping methods and any applicable shipping charges will be shown at checkout before you place your order.
Shipping costs may vary depending on:
the product;
delivery location;
warehouse location;
package size or weight; and
shipping method available for that item.
The amount shown at checkout is the shipping amount that applies to your order at the time it is placed.
ESTIMATED DELIVERY TIMES
Delivery times vary by product and destination.
Any delivery dates or timeframes shown on our website, at checkout, or in tracking information are estimates only and are not guaranteed delivery dates.
Orders may be delayed due to circumstances outside our control, including:
carrier delays;
weather;
holidays;
high shipping volume;
customs processing;
inventory or supplier delays; or
other transportation or fulfillment disruptions.
We appreciate your patience if an order takes longer than expected.
MULTIPLE PACKAGES
Some products are fulfilled from different warehouses or fulfillment partners.
Because of this, a single order containing multiple items may arrive in more than one package and on different days.
You may receive separate tracking numbers for different parts of the same order.
This does not mean anything is missing from your order.
TRACKING INFORMATION
When tracking is available, it will be sent to the email address associated with your order after the package ships.
Tracking information may take some time to update after the carrier receives the shipment.
If your tracking number does not immediately show movement, please allow additional time for the carrier's system to update.
SHIPPING ADDRESSES
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please review your address carefully before placing your order.
If you notice an error after placing an order, contact us immediately at:
support@comfycozyco.com
We will do our best to help, but once an order has entered fulfillment or has shipped, we may not be able to change or redirect it.
Comfy Cozy Co. is not responsible for delivery problems caused by incorrect or incomplete addresses provided by the customer.
LOST OR DELAYED PACKAGES
If your package appears significantly delayed, please first review the tracking information provided by the carrier.
If tracking has not updated for an extended period or the package appears lost, contact us at:
support@comfycozyco.com
Please include your order number so we can review the shipment and, when appropriate, contact the carrier or fulfillment provider.
We will work with you to determine the appropriate next step.
PACKAGES MARKED DELIVERED
If tracking shows that your package was delivered but you cannot locate it, please:
Check around your property, mailbox, porch, parcel locker, or other usual delivery locations.
Ask household members or neighbors whether they accepted the package.
Allow up to 24–48 hours, as some carriers may mark packages delivered shortly before the final delivery occurs.
Contact the carrier using the tracking number when appropriate.
If the package is still missing, contact us at:
support@comfycozyco.com
We will help review the situation, although we cannot guarantee replacement or reimbursement for every package that a carrier has confirmed as successfully delivered.
DAMAGED PACKAGES OR ITEMS
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible at:
support@comfycozyco.com
Include:
your order number;
a description of the issue; and
clear photos of the item and packaging when possible.
We will review the issue and determine the appropriate resolution.
Please do not discard damaged products or packaging until we have reviewed your request, as the carrier or supplier may require photos or additional information.
INTERNATIONAL ORDERS
If international shipping is available for your destination, additional customs duties, taxes, brokerage charges, or import fees may apply.
Unless otherwise stated at checkout, these charges are the responsibility of the customer and are determined by the destination country or local authorities.
Customs processing may also increase delivery time.
UNDELIVERABLE OR RETURNED PACKAGES
If a package is returned because of:
an incorrect or incomplete address;
an unclaimed package;
refusal of delivery; or
another customer-related delivery issue,
please contact us.
Additional shipping charges may apply if the order needs to be shipped again.
Refund eligibility for returned packages will be determined in accordance with our Refund Policy and the circumstances of the return.
RETURNS
Shipping a return is handled separately from the original delivery.
Please do not send merchandise back to the address shown on the shipping label or directly to a supplier unless we specifically instruct you to do so.
Return locations may vary by product.
Please review our Refund Policy before sending anything back:
https://comfycozyco.com/pages/refund-policy�
QUESTIONS ABOUT SHIPPING
If you have questions about an order, tracking, delivery, or shipping, contact:
Comfy Cozy Co.
Email: support@comfycozyco.com
Website: https://comfycozyco.com�
Contact page: https://comfycozyco.com/pages/contact�