Frequently Asked Questions
How long does shipping take?
Delivery times vary by product and destination. Estimated delivery windows are shown where available, and tracking is provided once your order ships.
Will my items arrive together?
Orders containing multiple items may ship separately if they are fulfilled from different locations. You’ll receive tracking for each shipment when available.
Can I change or cancel an order?
Contact us as soon as possible. We’ll do our best to help before fulfillment begins, but changes or cancellations can’t be guaranteed once processing has started.
How do returns work?
Eligible unused items can be returned within 30 days of delivery. Please contact us before sending anything back so we can provide return instructions.
What if something arrives damaged or incorrect?
Contact us promptly with your order number and clear photos of the item and packaging. We’ll review the issue and help with an appropriate replacement or resolution.
How do I track my order?
Tracking information is sent once your order ships. If an order is split into multiple packages, you may receive more than one tracking number.
How do I contact Comfy Cozy Co.?
Use our Contact page and include your order number if your question is about an existing order.