Returns & Refunds
We have a 30-day return policy. You have 30 days after your order is delivered to request a return.
To be eligible for a return, the item should be unused or unworn, in the same condition you received it, with any original tags and packaging. We may also ask for your order number or proof of purchase.
To request a return, contact us at support@comfycozyco.com.
Please do not send an item back to the address on the shipping label or directly to the supplier. Once your return is approved, we will provide the correct return address and instructions for your specific order. Items returned without contacting us first may not be accepted.
Unless an item arrived damaged, defective, or incorrect, customers may be responsible for return shipping costs.
Damaged, defective, or incorrect items
If your item is damaged, defective, or incorrect, contact us as soon as possible at support@comfycozyco.com. Include your order number and photos of the item and packaging when possible.
Exceptions / non-returnable items
Certain items may not be eligible for return, including personalized or custom-made products, opened or used personal care or hygiene products, perishable goods, hazardous materials, flammable liquids or gases, and gift cards.
Sale or clearance items may be final sale when clearly marked as such on the product page.
Exchanges
The easiest way to exchange an item is to request a return for the item you have. Once the return is approved, you can place a separate order for the replacement item.
Refunds
We will notify you after we receive and inspect an approved return and let you know whether the refund has been approved. Approved refunds will be issued to your original payment method. Please allow up to 10 business days after the refund is processed for your bank or card company to post it.
If more than 15 business days have passed since we approved your refund, contact us at support@comfycozyco.com.